IDEAS home Printed from
MyIDEAS: Login to save this article or follow this journal

Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

  • Camelia Cojocaru


    (Faculty of Business and Administration, University of Bucharest, Romania)

  • Silviu Cojocaru


    (Faculty of Business and Administration, University of Bucharest, Romania)

Registered author(s):

    The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    File URL:
    Download Restriction: no

    Article provided by Faculty of Business and Administration, University of Bucharest in its journal Manager.

    Volume (Year): 17 (2013)
    Issue (Month): 1 (May)
    Pages: 188-198

    in new window

    Handle: RePEc:but:manage:v:17:y:2013:i:1:p:188-198
    Contact details of provider: Postal: Elisabeta Queen no. 4-12, Bucharest
    Phone: 0040213104920
    Fax: 0040213104920
    Web page:

    More information through EDIRC

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:but:manage:v:17:y:2013:i:1:p:188-198. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Cosmin Catalin Olteanu)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.