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Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

Author

Listed:
  • Camelia Cojocaru

    () (Faculty of Business and Administration, University of Bucharest, Romania)

  • Silviu Cojocaru

    () (Faculty of Business and Administration, University of Bucharest, Romania)

Abstract

The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

Suggested Citation

  • Camelia Cojocaru & Silviu Cojocaru, 2013. "Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 17(1), pages 188-198, May.
  • Handle: RePEc:but:manage:v:17:y:2013:i:1:p:188-198
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