IDEAS home Printed from https://ideas.repec.org/a/but/anneas/v7y2013i1p127-140.html
   My bibliography  Save this article

The Assessment Of Effectiveness Of Caf Method Usage In The Process Of Improvement Of Municipal Administration

Author

Listed:
  • J. LUCZAK

    (Poznan University of Economics, Faculty of Commodity Science, Department of Standardized Management Systems Poland)

  • RADOSLAW WOLNIAK

    (Silesian Technical University Faculty of Organisation and Management Poland)

Abstract

CAF method is used for the public administration so as to define the level of fulfilment of separate criteria which have an influence on the quality. This publication is to assess the use of CAF method in the EU concerning its accuracy with the assessment of administration functioning. This study proved that the implementation of CAF in government administration has finished mostly with a success. The use of this method helped to get to know precisely the functioning of council. It was a basis for the growth of officials’ awareness of provided services and at the same time, of relations with citizens and employees. CAF has become an important tool of quality improvement in Polish and European government administration and an element of constant improvement. Still, respondents draw attention to the fact that it requires some modifications which will allow eliminating the incomprehensibility and inapplicability.

Suggested Citation

  • J. Luczak & Radoslaw Wolniak, 2013. "The Assessment Of Effectiveness Of Caf Method Usage In The Process Of Improvement Of Municipal Administration," Annals - Economic and Administrative Series -, Faculty of Business and Administration, University of Bucharest, vol. 7(1), pages 127-140, December.
    • Handle: RePEc:but:anneas:v:7:y:2013:i:1:p:127-140
    as

    Download full text from publisher

    File URL: http://annalseas.faa.ro/download/v7_2013_8.pdf
    Download Restriction: no
    File URL: http://annalseas.faa.ro/ro/articol/THE-ASSESSMENT-OF-EFFECTIVENESS-OF-CAF-METHOD-USAGE-IN-THE-PROCESS-OF-IMPROVEMENT-OF-MUNICIPAL-ADMINISTRATION~225.html
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:but:anneas:v:7:y:2013:i:1:p:127-140. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Cosmin Catalin Olteanu (email available below). General contact details of provider: https://edirc.repec.org/data/faaubro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.