IDEAS home Printed from https://ideas.repec.org/a/bpj/arbeit/v23y2014i1p22-36n4.html
   My bibliography  Save this article

Reziproke Wertschätzung im Dienstleistungshandeln - eine begriffliche Erweiterung zur Anerkennungstheorie / Reciprocal appreciation within service work - a conceptual extension of the theory of recognition

Author

Listed:
  • Goesmann Christina

    (Technische Universität Dortmund Wirtschafts- und Sozialwissenschaftliche Fakultät Forschungsgebiet Arbeitssoziologie Otto-Hahn-Str. 4 D-44227 Dortmund)

  • Fischer Ute

    (Fachhochschule Dortmund Fachbereich Angewandte Sozialwissenschaften Emil-Figge-Str. 44 D-44227 Dortmund)

Abstract

Usually, discussions in sociology of work discuss appreciation within service interaction as a unidirectional process, in which the person providing a service achieves appreciation for his or her performance. Analysis of interviews, however, unfold a reciprocal structure, that seems to be detectable in all service relationships in a more or less intensive value. Drawing on the example of three case studies, we illuminate the relevance of professionalism for the ability of the service employee to establish an appreciation-based service relation. This appreciation coming from the service provider has an influence on the service quality that should not be underestimated, as this article will reveal.

Suggested Citation

  • Goesmann Christina & Fischer Ute, 2014. "Reziproke Wertschätzung im Dienstleistungshandeln - eine begriffliche Erweiterung zur Anerkennungstheorie / Reciprocal appreciation within service work - a conceptual extension of the theory of recogn," Arbeit, De Gruyter, vol. 23(1), pages 22-36, March.
    • Handle: RePEc:bpj:arbeit:v:23:y:2014:i:1:p:22-36:n:4
    DOI: 10.1515/arbeit-2014-0104
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/arbeit-2014-0104
    Download Restriction: no
    File URL: https://libkey.io/10.1515/arbeit-2014-0104?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpj:arbeit:v:23:y:2014:i:1:p:22-36:n:4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.degruyter.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.