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Unterschiedliche Einflussfaktoren auf das Vertrauen in Organisationen - Ein Vergleich zweier Anbieter sozialer Dienstleistungen / Different factors influencing organizational trust - a comparison of two different social service providers

Author

Listed:
  • Kretzschmann Christian
  • Leistner Ulrike
  • Stock Lothar

    (HTWK Leipzig, Fakultät Angewandte , Sozialwissenschaften Postfach 301166 D-04251 Leipzig)

Abstract

Since the 1980s the concept of trust within organizations has gained in importance. Nevertheless, factors of influence which affect the different types of organizational trust are mostly unknown. Therefore, the purpose of this article is to display the different organizational basic conditions of two diverse social service providers, using qualitative and quantitative analysis. Furthermore, the factors that have an impact on the various types of trust will be described by quantitative analysis in order to devise consequences for the praxis.

Suggested Citation

  • Kretzschmann Christian & Leistner Ulrike & Stock Lothar, 2013. "Unterschiedliche Einflussfaktoren auf das Vertrauen in Organisationen - Ein Vergleich zweier Anbieter sozialer Dienstleistungen / Different factors influencing organizational trust - a comparison of t," Arbeit, De Gruyter, vol. 22(1), pages 60-73, March.
    • Handle: RePEc:bpj:arbeit:v:22:y:2013:i:1:p:60-73:n:7
    DOI: 10.1515/arbeit-2013-0107
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