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Progressive View On Quality Management And Research On Improving Services In Railway Transport

Author

Listed:
  • NEDELIAKOVA Eva

    (University of Zilina, Zilina, Slovakia)

  • PANAK Michal

    (University of Zilina, Zilina, Slovakia)

Abstract

This article describes the results of research focused on progressive view on quality management. It characterizes a research of improving services in railway transport. Improvement of these services has a strong importance in customer considering on the future use of railway transport. The research provides quality characteristics of transportation, defines critical points of technological processes and specifies the quality model supported by software solution. Main principles and results of the research have a significant importance and belong to numerous initiatives aimed to develop and support railway transport as an environmentally conscious mean of transport.

Suggested Citation

  • NEDELIAKOVA Eva & PANAK Michal, 2016. "Progressive View On Quality Management And Research On Improving Services In Railway Transport," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 68(2), pages 22-35, September.
    • Handle: RePEc:blg:reveco:v:68:y:2016:i:2:p:22-35
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    File URL: http://economice.ulbsibiu.ro/revista.economica/archive/68202nedeliakova&panak.pdf
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    More about this item

    Keywords

    qualitty; management; service; software solution; railway transport;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics

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