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Operational Excellence – A Key To World-Class Business Performance

Listed author(s):
  • NĂFTĂNĂILĂ Ion

    (Academy of Economic Studies, Bucharest, Romania)

  • RADU Cătălina

    (Academy of Economic Studies, Bucharest, Romania)

  • CIOANĂ Georgiana

    (Academy of Economic Studies, Bucharest, Romania)

Continuous improvement implies a focus on solving a series of quality problems, reducing inventories, eliminating waste and increasing productivity. However, it is clear that being lean, cost-effective and of high quality is not enough and it does not guarantee the growth of any business. This paper aims to highlight the importance of operational excellence, which is a concept referring to an effective focus on customers in order to achieve excellence at business level.

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File URL: http://eccsf.ulbsibiu.ro/RePEc/blg/journl/8312naftanaila&radu&cioana.pdf
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Article provided by Lucian Blaga University of Sibiu, Faculty of Economic Sciences in its journal Studies in Business and Economics.

Volume (Year): 8 (2013)
Issue (Month): 3 (Decembre)
Pages: 133-140

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Handle: RePEc:blg:journl:v:8:y:2013:i:3:p:133-140
Contact details of provider: Postal:
Lucian Blaga University of Sibiu, Faculty of Economic Sciences Dumbravii Avenue, No 17, postal code 550324, Sibiu, Romania

Phone: 004 0269 210375
Fax: 004 0269 210375
Web page: http://economice.ulbsibiu.ro/
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