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Operational Excellence – A Key To World-Class Business Performance



    (Academy of Economic Studies, Bucharest, Romania)

  • RADU Cătălina

    (Academy of Economic Studies, Bucharest, Romania)

  • CIOANĂ Georgiana

    (Academy of Economic Studies, Bucharest, Romania)


Continuous improvement implies a focus on solving a series of quality problems, reducing inventories, eliminating waste and increasing productivity. However, it is clear that being lean, cost-effective and of high quality is not enough and it does not guarantee the growth of any business. This paper aims to highlight the importance of operational excellence, which is a concept referring to an effective focus on customers in order to achieve excellence at business level.

Suggested Citation

  • NĂFTĂNĂILĂ Ion & RADU Cătălina & CIOANĂ Georgiana, 2013. "Operational Excellence – A Key To World-Class Business Performance," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 8(3), pages 133-140, Decembre.
  • Handle: RePEc:blg:journl:v:8:y:2013:i:3:p:133-140

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