IDEAS home Printed from https://ideas.repec.org/a/bla/jorssc/v25y1976i3p217-227.html
   My bibliography  Save this article

The Use of Verbal‐Call Systems to Call Patients from Waiting Areas to Consulting Rooms

Author

Listed:
  • Robert Gilchrist

Abstract

Formal calling arrangements are an essential part of appointment systems. This paper discusses the application of a particular type of direct calling, a verbal‐call system, with particular reference to group practices, health centres, etc. Numerical results are obtained for the congestion of a simplified model of the system by analogy with machine interference problems. Simulation results for a more realistic model are compared with these analytic results. Tables of the average number of machines operating AN are given for M/Em/1//N for N = 2 (1) 10 and m = 1, 4, 7, 10, ∞. Equilibrium results are given for M/M/1//N, N = 2 (1) 10, both by regarding arbitrary time points and by imbedding at arrival instants.

Suggested Citation

  • Robert Gilchrist, 1976. "The Use of Verbal‐Call Systems to Call Patients from Waiting Areas to Consulting Rooms," Journal of the Royal Statistical Society Series C, Royal Statistical Society, vol. 25(3), pages 217-227, November.
    • Handle: RePEc:bla:jorssc:v:25:y:1976:i:3:p:217-227
    DOI: 10.2307/2347229
    as

    Download full text from publisher

    File URL: https://doi.org/10.2307/2347229
    Download Restriction: no
    File URL: https://libkey.io/10.2307/2347229?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jorssc:v:25:y:1976:i:3:p:217-227. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://edirc.repec.org/data/rssssea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.