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Navigating crises in virtual spaces: A usability evaluation of Virtual Reality training in LIS education

Author

Listed:
  • Catherine Dumas
  • Rachel D. Williams
  • Lydia Ogden
  • Joanna Flanagan
  • Jiaxuan Zhang
  • Sameneh Borji
  • Lukasz Porwol
  • Reza Jari

Abstract

This paper presents findings from a usability evaluation of a virtual reality (VR) training module designed to support library and information science (LIS) graduate students in developing crisis communication and de‐escalation skills. As public libraries increasingly serve patrons experiencing mental health, housing, or substance use crises, there is a growing need to prepare future librarians for these interactions. Despite the potential of VR for immersive and repeatable training, no existing VR programs focus specifically on crisis management in library settings. This interdisciplinary project addresses that gap through a usability study with 21 LIS students who participated in a VR‐based training session using Mozilla Hubs. Participants reported high levels of usability, immersion, and perceived effectiveness, suggesting that VR offers a promising, low‐stakes environment for building communication skills. These findings underscore the value of continued exploration into VR as a scalable and innovative approach for LIS education.

Suggested Citation

  • Catherine Dumas & Rachel D. Williams & Lydia Ogden & Joanna Flanagan & Jiaxuan Zhang & Sameneh Borji & Lukasz Porwol & Reza Jari, 2026. "Navigating crises in virtual spaces: A usability evaluation of Virtual Reality training in LIS education," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 77(3), pages 521-537, March.
    • Handle: RePEc:bla:jinfst:v:77:y:2026:i:3:p:521-537
    DOI: 10.1002/asi.70044
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