Twenty‐five years of end‐user searching, Part 2: Future research directions

This is the second part of a two‐part article that examines 25 years of published research findings on end‐user searching of online information retrieval (IR) systems. In Part 1 (Markey, 2007), it was learned that people enter a few short search statements into online IR systems. Their searches do not resemble the systematic approach of expert searchers who use the full range of IR‐system functionality. Part 2 picks up the discussion of research findings about end‐user searching in the context of current information retrieval models. These models demonstrate that information retrieval is a complex event, involving changes in cognition, feelings, and/or events during the information seeking process. The author challenges IR researchers to design new studies of end‐user searching, collecting data not only on system‐feature use, but on multiple search sessions and controlling for variables such as domain knowledge expertise and expert system knowledge. Because future IR systems designers are likely to improve the functionality of online IR systems in response to answers to the new research questions posed here, the author concludes with advice to these designers about retaining the simplicity of online IR system interfaces.