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Using rhythms of relationships to understand e‐mail archives

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  • Adam Perer
  • Ben Shneiderman
  • Douglas W. Oard

Abstract

Due to e‐mail's ubiquitous nature, millions of users are intimate with the technology; however, most users are only familiar with managing their own e‐mail, which is an inherently different task from exploring an e‐mail archive. Historians and social scientists believe that e‐mail archives are important artifacts for understanding the individuals and communities they represent. To understand the conversations evidenced in an archive, context is needed. In this article, we present a new way to gain this necessary context: analyzing the temporal rhythms of social relationships. We provide methods for constructing meaningful rhythms from the e‐mail headers by identifying relationships and interpreting their attributes. With these visualization techniques, e‐mail archive explorers can uncover insights that may have been otherwise hidden in the archive. We apply our methods to an individual's 15‐year e‐mail archive, which consists of about 45,000 messages and over 4,000 relationships.

Suggested Citation

  • Adam Perer & Ben Shneiderman & Douglas W. Oard, 2006. "Using rhythms of relationships to understand e‐mail archives," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 57(14), pages 1936-1948, December.
    • Handle: RePEc:bla:jamist:v:57:y:2006:i:14:p:1936-1948
    DOI: 10.1002/asi.20387
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    Cited by:

    1. Hisato Tashiro & Antonio Lau & Junichiro Mori & Nobuzumi Fujii & Yuya Kajikawa, 2012. "E-mail networks and leadership performance," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(3), pages 600-606, March.

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