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Know your competitors: Customer identity disclosure by competitors and a firm's production efficiency

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  • Jie He
  • Xi Chen
  • Kam C. Chan

Abstract

When planning production, a firm must consider internal factors and factors related to their competitors as well. We examine whether the disclosure of customer identity by competitors is associated with a firm's production efficiency. Using a sample of Chinese firms, we find that a firm's total factor productivity is positively related to the disclosure, suggesting that a firm benefits from knowing the identity of its competitors' customers. The effect is more salient when a firm belongs to a competitive industry or is a market leader, suggesting a firm may be able to optimize its productivity when the information is more critical to its business.

Suggested Citation

  • Jie He & Xi Chen & Kam C. Chan, 2022. "Know your competitors: Customer identity disclosure by competitors and a firm's production efficiency," International Review of Finance, International Review of Finance Ltd., vol. 22(4), pages 777-792, December.
    • Handle: RePEc:bla:irvfin:v:22:y:2022:i:4:p:777-792
    DOI: 10.1111/irfi.12373
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    Cited by:

    1. He, Jie & Xu, Sha & Wang, Bin & Chan, Kam C., 2023. "Learn from peers? The impact of peer firms' analyst earnings forecasts on a focal firm's corporate investment efficiency," International Review of Financial Analysis, Elsevier, vol. 89(C).

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