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More‐than‐human emotions: Multispecies emotional labour in the tourism industry

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  • Katherine Dashper

Abstract

The concept of emotional labour has been subject to critique, evaluation, development and extension over the last 35 years, but it remains firmly anthropocentric. This article begins to address this shortcoming by illustrating some of the productive potential of extending the concept of emotional labour to include more‐than‐human and multispecies perspectives. Organizations are not solely human phenomena, but research usually fails to consider the role of non‐humans in work in contemporary capitalism. Using the example of trail horses in tourism, I argue that some non‐human animals should be considered workers, and that they do perform emotional labour in service to commercial organizations. More‐than‐human and multispecies perspectives capture some of the complexities of everyday organizational practices, and can inform feminist research attuned to the experiences of marginalized others, human and non‐human.

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  • Katherine Dashper, 2020. "More‐than‐human emotions: Multispecies emotional labour in the tourism industry," Gender, Work and Organization, Wiley Blackwell, vol. 27(1), pages 24-40, January.
    • Handle: RePEc:bla:gender:v:27:y:2020:i:1:p:24-40
    DOI: 10.1111/gwao.12344
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    Cited by:

    1. Eline Jammaers & Astrid Huopalainen, 2023. "“I prefer working with mares, like women, difficult in character but go the extra mile”: A study of multiple inequalities in equine (sports) business," Gender, Work and Organization, Wiley Blackwell, vol. 30(6), pages 2049-2068, November.

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