IDEAS home Printed from https://ideas.repec.org/a/bla/bstrat/v34y2025i8p10296-10312.html

Digitalization for Sustainable Working Environments: The Role of Job Crafting and Job Resources on Employees Engagement

Author

Listed:
  • Muhammad Zeshan
  • Hira Khalid
  • Shahid Rasool
  • Piera Centobelli
  • Roberto Cerchione
  • Mariarosaria Morelli

Abstract

With the rapid expansion of digitalization, banks are transitioning from traditional financial intermediaries to proactive agents, increasing operational efficiency and playing a critical role in improving sustainability across multiple industries. As digital tools transform work environments, they also reshape employee engagement dynamics, influencing how employees interact with their roles. This study examines the relationship between digitalization and employee engagement through the lens of the job demands‐resources (JD‐R) model and job crafting. Survey data collected from remote workers suggest that digitalization improves job resources, resulting in increased engagement. The findings reconcile the contradictory results of prior research, indicating that the relationship between digitalization and engagement is mediated by job resources and job crafting. Moreover, job crafting, facilitated by the flexibility enabled by digitalization, significantly improves employee well‐being. The study highlights how digitization enhances organizational sustainability by promoting employee well‐being and tackling social issues.

Suggested Citation

  • Muhammad Zeshan & Hira Khalid & Shahid Rasool & Piera Centobelli & Roberto Cerchione & Mariarosaria Morelli, 2025. "Digitalization for Sustainable Working Environments: The Role of Job Crafting and Job Resources on Employees Engagement," Business Strategy and the Environment, Wiley Blackwell, vol. 34(8), pages 10296-10312, December.
    • Handle: RePEc:bla:bstrat:v:34:y:2025:i:8:p:10296-10312
    DOI: 10.1002/bse.70103
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/bse.70103
    Download Restriction: no
    File URL: https://libkey.io/10.1002/bse.70103?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Andrea B. Coulson, 2009. "How should banks govern the environment? Challenging the construction of action versus veto," Business Strategy and the Environment, Wiley Blackwell, vol. 18(3), pages 149-161, March.
    3. Adriana Neligan & Rupert J. Baumgartner & Martin Geissdoerfer & Josef‐Peter Schöggl, 2023. "Circular disruption: Digitalisation as a driver of circular economy business models," Business Strategy and the Environment, Wiley Blackwell, vol. 32(3), pages 1175-1188, March.
    4. Dedrix Stephenson Bindeeba & Eddy Kurobuza Tukamushaba & Rennie Bakashaba, 2025. "Digital transformation and its multidimensional impact on sustainable business performance: evidence from a meta-analytic review," Future Business Journal, Springer, vol. 11(1), pages 1-21, December.
    5. Sarstedt, Marko & Ringle, Christian M. & Smith, Donna & Reams, Russell & Hair, Joseph F., 2014. "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers," Journal of Family Business Strategy, Elsevier, vol. 5(1), pages 105-115.
    6. Cerchione, Roberto & Liccardo, Giuseppe & Passaro, Renato, 2025. "Crowdfunding business models through the lens of sustainable development: A taxonomy for backers and funders," Finance Research Letters, Elsevier, vol. 78(C).
    7. Ninaus, Katharina & Diehl, Sandra & Terlutter, Ralf, 2021. "Employee perceptions of information and communication technologies in work life, perceived burnout, job satisfaction and the role of work-family balance," Journal of Business Research, Elsevier, vol. 136(C), pages 652-666.
    8. Yuzhong Lu & Cheng Xu & Bingsheng Zhu & Yanqi Sun, 2024. "Digitalization transformation and ESG performance: Evidence from China," Business Strategy and the Environment, Wiley Blackwell, vol. 33(2), pages 352-368, February.
    9. Elisha Temminck & Kathryn Mearns & Laura Fruhen, 2015. "Motivating Employees towards Sustainable Behaviour," Business Strategy and the Environment, Wiley Blackwell, vol. 24(6), pages 402-412, September.
    10. Zhenhao Xu & Tachia Chin & Lele Cao, 2020. "Crafting Jobs for Sustaining Careers during China’s Manufacturing Digitalization," Sustainability, MDPI, vol. 12(5), pages 1-9, March.
    11. Khaled Alzeaideen, 2019. "Credit risk management and business intelligence approach of the banking sector in Jordan," Cogent Business & Management, Taylor & Francis Journals, vol. 6(1), pages 1675455-167, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gazi Md. Shakhawat Hossain & Md. Nayem Hossen & Md. Sharifur Rahman & Maruf Hasan, 2019. "Structural Equation Modeling (SEM) Approach to Examining the Factors’ Affecting Work Life Balance among Female Teachers’: An Empirical Study," International Journal of Science and Business, IJSAB International, vol. 3(6), pages 140-152.
    2. Mazlina Mamat & Hatinah Abu Bakar & Mariam Setapa & Nur Haslina Ramli & Che Mohd Syaharuddin Che Cob & Tismazammi Mustafa & Julaina Baistaman & Wan Nur Liyana Wan Mohd Fauzi & Dedi Muhammad Siddiq, 2024. "A Study Examining the Customer Service Experience Using the Partial Least Square (PLS) Approach, with a Particular Focus on Personal Interaction Encounters and Customer Involvement," Information Management and Business Review, AMH International, vol. 16(3), pages 228-238.
    3. Yao Han & Rosmah Mohamed, 2025. "True or False? The Impact of Health-Oriented Leadership on Work Engagement in the Hotel Industry," SAGE Open, , vol. 15(1), pages 21582440251, February.
    4. Saeed Siyal, 2023. "Inclusive leadership and work engagement: Exploring the role of psychological safety and trust in leader in multiple organizational context," Business Ethics, the Environment & Responsibility, John Wiley & Sons, Ltd., vol. 32(4), pages 1170-1184, October.
    5. Junyi Zuo & Lin Huang & Chieko Minami, 2025. "Perceived Corporate Social Responsibility and Employee Engagement: Organizational Identification and Corporate Volunteering Climate," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 32(6), pages 8125-8143, November.
    6. Nazanin Naderiadib Alpler & Huseyin Arasli, 2020. "Can Hindrance Stressors Change the Nature of Perceived Employability? An Empirical Study in the Hotel Industry," Sustainability, MDPI, vol. 12(24), pages 1-13, December.
    7. Umair Ahmed & Muzafar Hussain Shah & Benazir Ahmed Siddiqui & Saeed Abbas Shah & Abdul Samad Dahri & Muhammad Asif Qureshi, 2017. "Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(6), pages 96-106, June.
    8. Sobia Nasir & Muhammad Azam Roomi & Nadia Nasir & Waqas Khan & Muhammad Rashid, 2023. "Confrontation and Avoidance of Uncivil Behaviors in the Workplace: Empirical Evidence From the Tourism Industry," SAGE Open, , vol. 13(4), pages 21582440231, December.
    9. Josette Dijkhuizen & Marjan Gorgievski & Marc Veldhoven & René Schalk, 2016. "Feeling successful as an entrepreneur: a job demands — resources approach," International Entrepreneurship and Management Journal, Springer, vol. 12(2), pages 555-573, June.
    10. Di Ye & Bin Xu & Bingling Wei & Linlin Zheng & Yenchun Jim Wu, 2024. "Employee work engagement in the digital transformation of enterprises: a fuzzy-set qualitative comparative analysis," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    11. Uzma Tufail & Muhammad Shakil Ahmad & T. Ramayah & Farzand Ali Jan & Iqtidar Ali Shah, 2017. "Impact of Islamic Work Ethics on Organisational Citizenship Behaviours among Female Academic Staff: the Mediating Role of Employee Engagement," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 12(3), pages 693-717, September.
    12. Igor Borisov & Szergej Vinogradov, 2022. "Inclusiveness as a key determinant of work engagement: evidence from V4 countries," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 17(4), pages 1015-1050, December.
    13. Tianchu Feng & Andrea Appolloni & Jiayu Chen, 2024. "How does corporate digital transformation affect carbon productivity? Evidence from Chinese listed companies," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(12), pages 31425-31445, December.
    14. Cai Li & Pearl Abredu & Agyemang Kwasi Sampene & Fredrick Oteng Agyeman, 2025. "Does Green Human Resource Management Stimulate Employees’ Green Behavior Through a Green Psychological Climate?," SAGE Open, , vol. 15(1), pages 21582440241, February.
    15. Xana Mader & Joana Santos & Gabriela Gonçalves, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, CinTurs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    16. Al-Baraa Abdulrahman Al-Mekhlafi & Ahmad Shahrul Nizam Isha & Nicholas Chileshe & Mohammed Abdulrab & Anwar Ameen Hezam Saeed & Ahmed Farouk Kineber, 2021. "Modelling the Relationship between the Nature of Work Factors and Driving Performance Mediating by Role of Fatigue," IJERPH, MDPI, vol. 18(13), pages 1-17, June.
    17. Ali Zackery & Joseph Amankwah-Amoah & Zahra Heidari Darani & Shiva Ghasemi, 2022. "COVID-19 Research in Business and Management: A Review and Future Research Agenda," Sustainability, MDPI, vol. 14(16), pages 1-32, August.
    18. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    19. Onintze Letona-Ibañez & Silvia Martinez-Rodriguez & Nuria Ortiz-Marques & Maria Carrasco & Alejandro Amillano, 2021. "Job Crafting and Work Engagement: The Mediating Role of Work Meaning," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    20. Nguyen Thi Tuyet, 2026. "Factors Affecting Employee Engagement among Generation Z in Small and Medium-Sized Enterprises in Hanoi," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 13(2), pages 2060-2071, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:bstrat:v:34:y:2025:i:8:p:10296-10312. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1099-0836 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.