Reflections on Working with Homeless People

As a housing case manager in a homeless shelter, I work closely with homeless people every day. While there is an important place for the tools of social science in understanding the challenges they face, we should not distance ourselves emotionally from the homeless and treat them as stereotypes rather than as unique individuals. My main task in the shelter is to help the guests find their way through the almost impenetrable maze of government programs that are supposed to assist them in finding housing and work. Yet, about one‐third of homeless people struggle with some form of mental illness, which adds to the complexity of serving them in a shelter. Physical disabilities, substance abuse, and criminal backgrounds create additional obstacles for a large number of homeless people. Those problems are often caused or compounded by homelessness. The primary cause of homelessness does not lie in the people themselves but in the capitalist system. Homelessness will remain a chronic problem until we create a society and economy in which accountability is localized, and communities on the scale of neighborhoods are strengthened to the point that they can respond to problems humanely.