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Reward and Recognition Practices and Job Satisfaction in Casual Dining-Restaurants in Metro Manila

Author

Listed:
  • Dr. Jeffrey B. Villena

    (College of Hospitality and Tourism Management Eulogio “Amang†Rodriguez Institute of Science and Technology, Manila)

  • Mr. Jason Robert P. Santos

    (College of Hospitality and Tourism Management Eulogio “Amang†Rodriguez Institute of Science and Technology, Manila)

  • Mr. Marvin Lhenard B. Alunan

    (College of Hospitality and Tourism Management Eulogio “Amang†Rodriguez Institute of Science and Technology, Manila)

Abstract

This study examined the relationship between reward and recognition practices and job satisfaction among managers, supervisors, and staff in selected casual dining establishments in Metro Manila. It analyzed how recognition systems, perceived fairness of rewards, supervisory support, and workplace conditions influence employee satisfaction while identifying key workplace challenges. A mixed-methods design was employed, integrating survey data from 90 respondents (15 managers, 15 supervisors, and 60 staff) with semi-structured interviews. Results indicate that reward and recognition practices are generally highly implemented, particularly in terms of timely acknowledgment, consistent feedback, and equitable access to rewards. Job satisfaction was also rated highly, with employees emphasizing positive workplace relationships, meaningful roles, and supportive supervision. Statistical analysis revealed a moderate, significant relationship between reward and recognition practices and job satisfaction (r = 0.507, p

Suggested Citation

  • Dr. Jeffrey B. Villena & Mr. Jason Robert P. Santos & Mr. Marvin Lhenard B. Alunan, 2026. "Reward and Recognition Practices and Job Satisfaction in Casual Dining-Restaurants in Metro Manila," International Journal of Research and Innovation in Applied Science, International Journal of Research and Innovation in Applied Science (IJRIAS), vol. 11(3), pages 928-941, March.
    • Handle: RePEc:bjf:journl:v:11:y:2026:i:3:p:928-941
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