Honda Guanzon Alaminos Motorcycle Parts & Services Booking System

This study aimed to address the inefficiencies of the manual booking system at Honda Guanzon Alaminos by developing a Motorcycle Parts & Services Booking System to streamline reservations, optimize inventory management, and enhance customer experience. The primary objective was to digitize the booking process, improving operational efficiency and service reliability. Key stakeholders, including the branch manager, staff, and customers from Alaminos City, were involved in the research. To further improve system adoption and functionality, stakeholders such as higher management, employees from other branches, and external experts were involved. A pilot phase at multiple branches provided insights into real-world challenges and user needs. Additionally, a support system was created to assist users in resolving issues quickly. Continuous support was offered during the transition phase to address employee concerns about shifting from manual processes. Establishing clear return on investment (ROI) metrics was a priority, including tracking reduced booking errors, increased efficiency, customer satisfaction, and staff productivity. The system’s acceptability testing yielded highly positive results, demonstrating strong performance in functionality, reliability, usability, efficiency, maintainability, and portability. Users highlighted its accuracy, relevance, robust security, and fast response time. It exhibited stable performance, effective error handling, and quick recovery from failures, ensuring seamless operation. Additionally, the system was easy to maintain, adaptable, and simple to install, meeting ISO 9126-1 software quality standards. Overall, the Honda Guanzon Alaminos Motorcycle Parts & Services Booking System significantly improves the booking process, operational efficiency, and customer satisfaction. Its successful implementation confirms its potential for wider adoption in the automotive service industry, offering a foundation for continuous innovation and service enhancements.