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Evaluating YouTube’s Role in Records Management Training: Enhancing Knowledge and Job Performance for Records Personnel in Putrajaya

Author

Listed:
  • Noor Rahmawati Alias

    (School of Information Science, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

  • Nur Azreen Farihah Ahmad

    (Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

  • Nik Mohd Faris Nik Min

    (Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

  • Atiela Amran

    (Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

  • Nurul Nadhira Amalin Azhari

    (Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

  • Ayu Kamareena Abdullah Thani

    (Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia)

Abstract

This study explores the role of YouTube as a mediating variable between enhancing knowledge (independent variable) and job performance (dependent variable) for records personnel in Putrajaya. A total of 97 respondents (out of 118) from various public sector organizations participated in this study. Data was collected via a structured questionnaire, and statistical analysis was conducted using SPSS to examine descriptive statistics, reliability tests, and regression analysis. The results revealed a negative relationship between YouTube’s role in enhancing knowledge and job performance. Although YouTube was found to be useful for knowledge acquisition, its role did not significantly translate into improved job performance for records personnel. The study emphasizes the need for more tailored and formalized training approaches to bridge the gap between knowledge enhancement and job performance.

Suggested Citation

  • Noor Rahmawati Alias & Nur Azreen Farihah Ahmad & Nik Mohd Faris Nik Min & Atiela Amran & Nurul Nadhira Amalin Azhari & Ayu Kamareena Abdullah Thani, 2024. "Evaluating YouTube’s Role in Records Management Training: Enhancing Knowledge and Job Performance for Records Personnel in Putrajaya," International Journal of Latest Technology in Engineering, Management & Applied Science, RSIS International, vol. 13(12), pages 244-249, December.
    • Handle: RePEc:bjf:ijltem:v:13:y:2024:i:12:a:315
    DOI: 10.51583/IJLTEMAS.2024.131222
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