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The Impact Of UI/UX Design on User Trust and Task Completion in Civic Tech Platforms

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  • Vodiboina Yuvaraj

    (Student, Department of Computer Science, Avanthi Institute of Engineering and Technology, Visakhapatnam, Andhra Pradesh)

Abstract

Civic technology (Civic Tech) aims to bridge the gap between citizens and government through digital services, yet many platforms are undermined by poor usability and a lack of accessibility, eroding public trust. This paper investigates the impact of user interface (UI) and user experience (UX) design on user trust, task completion, and digital inclusion within the context of a municipal service portal. Through a mixed-methods study involving A/B testing of two interactive prototypes—a baseline model mirroring typical government websites and an enhanced, user-centric, and accessible model—this research explores how specific design interventions influence user behavior and perception. The findings reveal statistically significant improvements in task success rates (p

Suggested Citation

  • Vodiboina Yuvaraj, 2025. "The Impact Of UI/UX Design on User Trust and Task Completion in Civic Tech Platforms," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(8), pages 557-569, August.
    • Handle: RePEc:bjc:journl:v:12:y:2025:i:8:p:557-569
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