Knowledge Capturing and Service Delivery in Public Polytechnic Libraries in South-South, Nigeria

Knowledge capturing is the identification and acquisition of existing knowledge. Capturing involves collecting documents, presentations, spreadsheets, records, processes, software source, images, audio, video, and other files which can be used for innovation, reuse, and learning (Garfield, 2016). According to Janus (2016), knowledge capturing involves the process of converting the knowledge or experience that resides in the mind of an individual into an explicit representation, whether in print, electronic, or multimedia form. Libraries capture the tacit knowledge within the organisation and those outside the organisation to organize, store and disseminate them with the intention of satisfying the information needs of their potential users. Capturing knowledge focuses on collecting all the relevant documents and organizing them in a meaningful manner to make it useful to its users. However, many aspects of knowledge are not recorded in formal documents; hence capturing knowledge may require more proactive methods such as conducting interviews with selected individuals or groups. The library is a client centered organization; hence every practice is tailored toward providing services that will meet users’ satisfaction and users will be satisfied if they are recipients of quality service delivery.