IDEAS home Printed from https://ideas.repec.org/a/bjc/journl/v12y2025i6p298-326.html

Integration of Patient’s Easy Access for Medication Discount Offers and Transactions ID (Peamdots ID) For Senior Citizens in Selected Community Pharmacies in Koronadal City, South Cotabato

Author

Listed:
  • Kyleinz Claire Cuambot

    (Department of Pharmacy, St. Alexius College)

  • Shaina Joyce Ebrahim

    (Department of Pharmacy, St. Alexius College)

  • Nicole Angela Lazo

    (Department of Pharmacy, St. Alexius College)

  • Shaina Servañez

    (Department of Pharmacy, St. Alexius College)

  • Globen Pandat

    (Department of Pharmacy, St. Alexius College)

  • Kimberly Jean B. Surmion

    (Department of Pharmacy, St. Alexius College)

Abstract

Senior citizens in the Philippines are entitled to a 20% discount on medications under the Expanded Senior Citizens Act of 2010. However, the current process is cumbersome, requiring both a senior citizen ID and booklet, leading to inefficiencies and long wait times. To address this, researchers developed the PEAMDOTs ID system to streamline the process of availing discounts in community pharmacies in Koronadal City, South Cotabato. The study aimed to assess the system’s performance based on pharmacists’ evaluations of scanning speed, data accuracy, efficiency, user-friendliness, and confidentiality, as well as senior citizens’ satisfaction. A quasi-experimental design was used, with post-intervention surveys conducted in selected pharmacies. Results showed high ratings for system performance, including scanning speed (3.58), data accuracy (3.63), efficiency (3.65), user-friendliness (3.55), and confidentiality (3.73). Senior citizens reported a satisfaction score of 3.47, reflecting a generally positive response. The study concludes that the PEAMDOTs ID system improves the speed and convenience of accessing medication discounts for senior citizens while also benefiting pharmacists through streamlined processes.

Suggested Citation

  • Kyleinz Claire Cuambot & Shaina Joyce Ebrahim & Nicole Angela Lazo & Shaina Servañez & Globen Pandat & Kimberly Jean B. Surmion, 2025. "Integration of Patient’s Easy Access for Medication Discount Offers and Transactions ID (Peamdots ID) For Senior Citizens in Selected Community Pharmacies in Koronadal City, South Cotabato," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(6), pages 298-326, June.
    • Handle: RePEc:bjc:journl:v:12:y:2025:i:6:p:298-326
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijrsi/digital-library/volume-12-issue-6/298-326.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijrsi/articles/integration-of-patients-easy-access-for-medication-discount-offers-and-transactions-id-peamdots-id-for-senior-citizens-in-selected-community-pharmacies-in-koronadal-city-south-cotabato/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yongping Zhong & Hee-Cheol Moon, 2022. "Investigating Customer Behavior of Using Contactless Payment in China: A Comparative Study of Facial Recognition Payment and Mobile QR-Code Payment," Sustainability, MDPI, vol. 14(12), pages 1-19, June.
    2. Maria Laura Ilardo & Antonio Speciale, 2020. "The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication," IJERPH, MDPI, vol. 17(2), pages 1-16, January.
    3. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
    4. Aniza Ismail & Yan Nee Gan & Norfazilah Ahmad, 2020. "Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-12, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Haibei Chen & Xianglian Zhao, 2023. "Use intention of green financial security intelligence service based on UTAUT," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(10), pages 10709-10742, October.
    2. Iyer, Pooja & Bright, Laura F., 2024. "Navigating a paradigm shift: Technology and user acceptance of big data and artificial intelligence among advertising and marketing practitioners," Journal of Business Research, Elsevier, vol. 180(C).
    3. Syed Imran Zaman & Sharfuddin Ahmed Khan & Sahar Qabool & Himanshu Gupta, 2023. "How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach," Operations Management Research, Springer, vol. 16(2), pages 904-930, June.
    4. Cristopher Siegfried Kopplin, 2021. "Two heads are better than one: matchmaking tools in coworking spaces," Review of Managerial Science, Springer, vol. 15(4), pages 1045-1069, May.
    5. Noor Irliana Mohd Rahim & Noorminshah A. Iahad & Ahmad Fadhil Yusof & Mohammed A. Al-Sharafi, 2022. "AI-Based Chatbots Adoption Model for Higher-Education Institutions: A Hybrid PLS-SEM-Neural Network Modelling Approach," Sustainability, MDPI, vol. 14(19), pages 1-22, October.
    6. Alaskar, Mohammad Zaid & Kim, Ja Ryong & Nguyen, Tam Huy & Rafique, Muhammad, 2025. "Balancing performance and ethics: Navigating visual recognition technology adoption in the auditing industry," Journal of International Accounting, Auditing and Taxation, Elsevier, vol. 59(C).
    7. Chia-Chien Hsu & Brian Sandford & Chia-Ju Ling & Ching-Torng Lin, 2021. "Can the Unified Theory of Acceptance and Use of Technology (UTAUT) Help Explain Subjective Well-Being in Senior Citizens due to Gateball Participation?," IJERPH, MDPI, vol. 18(17), pages 1-15, August.
    8. Heitmann, Dennis & Koch, Jascha-Alexander & Islam, Mohammad Saiful & Eva, Sharmin Akter, 2025. "The impact of central bank digital currencies on the financial stability of banks: Dynamic panel estimation," Finance Research Letters, Elsevier, vol. 84(C).
    9. Byung-Jik Kim & Julak Lee, 2024. "The mental health implications of artificial intelligence adoption: the crucial role of self-efficacy," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    10. Zhang, Zizhong & Zhang, Xiaoxue, 2024. "Why not use facial recognition payment? From the perspective of the extended protection motivation theory," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    11. Deus Shatta & Benjamin Mwakyeja & Nicholaus W. Mgawe, 2024. "The effects of behavioral intention to use e-procurement system on public procurement performance in emerging countries buyer-supplier perspectives from Tanzania," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(5), pages 335-351, July.
    12. Kamoonpuri, Sana Zehra & Sengar, Anita, 2023. "Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    13. Sarah Al Assaf & Romana Zelko & Balazs Hanko, 2022. "The Effect of Interventions Led by Community Pharmacists in Primary Care for Adults with Type 2 Diabetes Mellitus on Therapeutic Adherence and HbA1c Levels: A Systematic Review," IJERPH, MDPI, vol. 19(10), pages 1-16, May.
    14. Shahbaz, Muhammad & Gao, Changyuan & Zhai, LiLi & Shahzad, Fakhar & Khan, Imran, 2021. "Environmental air pollution management system: Predicting user adoption behavior of big data analytics," Technology in Society, Elsevier, vol. 64(C).
    15. Zuwen Zhou & Huanhuan Qi & Zhuofan Li & Chen Wang & Huiying Qi & Liping Guo, 2025. "Unlocking medical students’ adoption of AIGC tools: a multi-theory perspective," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-15, December.
    16. Schmidt, Sebastian & Saraceni, Adriana, 2024. "Consumer acceptance of drone-based technology for last mile delivery," Research in Transportation Economics, Elsevier, vol. 103(C).
    17. Sarker, Prianka & Hughes, Laurie & Malik, Tegwen & Dwivedi, Yogesh K., 2025. "Examining consumer adoption of social commerce: An extended META-UTAUT model," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
    18. Luis Matosas-López, 2026. "The effect of chatbots humanness and brand associations on consumer purchase intentions: an experimental approach," Electronic Commerce Research, Springer, vol. 26(2), pages 2395-2421, April.
    19. Seeger, Lukas & Burr, Wolfgang, 2025. "Application potential and acceptance of automated facial recognition in German retail stores," Research Papers on Innovation, Services and Technology 1/2025, University of Stuttgart, Institute of Business Administration, Department I - Chair of General Business Administration, esp. Innovation and Service Management.
    20. Yogesh K Dwivedi & Elvira Ismagilova & Prianka Sarker & Anand Jeyaraj & Yassine Jadil & Laurie Hughes, 2023. "A Meta-Analytic Structural Equation Model for Understanding Social Commerce Adoption," Information Systems Frontiers, Springer, vol. 25(4), pages 1421-1437, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjc:journl:v:12:y:2025:i:6:p:298-326. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Renu Malsaria (email available below). General contact details of provider: https://rsisinternational.org/journals/ijrsi/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.