“Am I Not Enough?†A Qualitative Inquiry of The Role of The Learning Information Center in Student Research

This study examined how the Learning Information Center (LIC) supports Bachelor of Secondary Education—major in English students at UM Panabo College in their research, the challenges they face, and the strategies they employ to overcome them. Data were collected through in-depth interviews with ten participants and focus group discussions with seven participants, using a phenomenological research design. Findings revealed that students value the library for its authentic resources, online services, and conducive study environment, often preferring it over studying at home. Access to both physical and digital resources was particularly appreciated. However, challenges included limited availability of high-demand books, slow internet, outdated materials, difficulties navigating the library system, and inconsistent staff support. To adapt, students effectively utilized available resources, sought assistance when needed, and developed strategies to meet their research needs. These findings underscore the importance of learning in context (LIC) in academic success and highlight the need for service improvements to address students’ evolving needs, particularly in digital and blended learning contexts. The findings suggest that while the Learning Information Center plays a crucial role in supporting students’ academic success, targeted improvements—especially in resource availability, digital infrastructure, and user support—are necessary to better meet the needs of students in increasingly digital and blended learning environments.