Clinical Cultural Competence on the Quality of Nursing Care from the Perspectives of Nurses in a Level I Hospital

Cultural competence significantly impacts the quality of care by promoting more effective communication, building trust between providers and patients, and leading to more personalized and effective care. However, studies where quality of nursing care is being predicted by clinical cultural competence from the perspective of nurses are limited. This quantitative research made use of the descriptive, correlational (predictive) research design to assess whether the personal characteristics and clinical cultural competence predicted quality of nursing care from the perspectives of nurses in a Level I hospital in Wao, Lanao del Sur for the second quarter of 2025. Findings revealed that majority were 29 to 59 years old, female, and single. Majority were bachelor’s degree holder, regular employees and had served for three years below. Just over half spoke other languages other the English, Cebuano, or the local dialect and all celebrated family traditions. There was a high clinical cultural competence. Specifically, they had very high cross-cultural encounters/situations and self-awareness. They had high levels of knowledge, skills, importance of awareness and had moderate levels of negative cross-cultural encounters/situations. The quality of nursing care was very high. They had a very high quality of task-oriented activities, staff characteristics, pre-condition, physical environment, patient outcomes, and human-oriented activities. Other language spoken other than English, Tagalog, and local dialect predicted clinical cultural competence. Employment status predicted quality of nursing care. Comfort of clinical cultural competence predicted quality of nursing care. In order to address the findings of the study, a satisfaction sustenance plan is proposed.