Nursing Incivility on the Prosocial Organizational Behavior and Turnover Intention of Nurses in Ormoc City

Nursing turnover is a global challenge causing increased recruitment costs, reduced care continuity, and lower patient satisfaction. This study examines relationships between nursing incivility (disrespectful behavior), prosocial organizational behavior (POB), and turnover intention in Ormoc City hospitals. Using a predictive correlational design, 208 randomly selected registered nurses were surveyed with standardized instruments measuring incivility perceptions, POB levels, and turnover intentions. The study utilized adopted instruments namely: Nursing Incivility Scale (NIS) by Leiter et al. (2011), Prosocial organizational behavior (POB) by Paul Spector (2010), and Turnover Intention Scale (TIS) by G. Roodt (2004). Results showed nursing incivility significantly reduces POB and increases turnover intention. Nurses experiencing higher incivility reported lower prosocial engagement and greater likelihood of leaving their positions. Conversely, environments with high POB showed reduced turnover intention and improved job satisfaction. The study highlights incivility’s detrimental effects on retention and workplace cohesion, while emphasizing POB’s importance in mitigating workplace stressors. However, unrecognized prosocial behaviors may lead to burnout, suggesting the need for targeted recognition interventions. Limitations include the cross-sectional design preventing causal conclusions, potential self-reporting biases, limited geographic scope affecting generalizability, unexplored mediating factors, and lack of longitudinal data. This research provides actionable insights for hospital administrators to develop management strategies cultivating respectful work environments and reducing turnover rates, ultimately improving healthcare quality.