Service Delivery of Drug Abuse Treatment and Rehabilitation Centers in Region III

This descriptive study aimed to evaluate the delivery of Drug Abuse Treatment and Rehabilitation Centers (DATRCs) in Region III, determine the best practices, identify the challenges in implementing rehabilitation programs, and propose an action plan to address the identified challenges. There are three accredited DATRCs in Region III, but only two responded positively to inclusion in this study. There were two sets of respondents who received questionnaires for data collection- the medical staff and administrative personnel (n=16 from DATC 1 and n=24 from DATRC 2) and the patients/clients (n=100 from DATRC 1 and n=150 from DATRC 2). The respondents were selected using purposive sampling. The study’s findings revealed that the medical staff, administrative personnel, and patients generally had positive assessments of the services delivered at the DATRCs, as their ratings on the services were “very satisfactory†and “outstanding.†The highest satisfaction rating was on the implementation of the Matrix Intensive Outpatient Program, followed by Screening and Assessment of Persons Who Use Drugs (PWUDs) and Drug Dependency Examination (DDE) (Severity of use). All three services delivered were outstanding. However, Community – Based Drug Rehabilitation Program received the lowest rating (fair). The most pressing problems identified were inadequate employee benefits, absence of regularization, and fast medical and administrative personnel turnover. For patients, financial constraints include attending rehabilitation sessions regularly. For the best practices, the centers provided patient-centered, holistic, and evidence-based treatment approaches despite the challenges experienced.