Impact of Housekeeping Services to Guests in Hotel Accommodation, Tri-Cities in Cebu, Philippines

Housekeeping services are a critical component of the hospitality industry, especially in deluxe-class hotels, where guest expectations are exceptionally high. These services directly influence the quality of a guest’s stay, affecting both their overall experience and satisfaction. In a luxury hotel setting, cleanliness, comfort, and attention to detail are paramount, and housekeeping plays a pivotal role in maintaining these standards. The efficiency, professionalism, and consistency of housekeeping services can significantly impact a guest's perception of the hotel and contribute to their overall satisfaction. This is particularly important in deluxe-class hotels, where the competition for high-end clientele is fierce, and guest satisfaction is a key factor in ensuring repeat visits and positive reviews. This study utilized the descriptive-correlational method of research using a researcher-made survey checklist questionnaire, which includes the demographic profile of the respondents in terms of age, gender, civil status, nationality, and purpose of stay; and the impact of the housekeeping services to guest in a hotel accommodation in terms of cleanliness, room presentation, timeliness of the service, and staff professionalism.