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The Algorithmic Hand: Investigating the Impact of Artificial Intelligence on Service Delivery, Customer Interactions, And Efficiency

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  • Simon Suwanzy Dzreke

    (Federal Aviation Administration, United States of America (USA))

  • Semefa Elikplim Dzreke

    (Federal Aviation Administration, United States of America (USA))

Abstract

The study looks closely at the complicated, game-changing, and sometimes contradictory effects of Artificial Intelligence (AI) on modern service delivery. It looks at how AI changes the way businesses work, how customers interact with each other, and the moral limits of service ecosystems. Using a mixed-methods approach with multiple phases (interviews, experiments, case studies, and surveys), the results show that AI systems make tasks much more efficient, cutting transaction costs by up to 30% and response times by up to 40%. The paper makes the service quality seem better for standard tasks through calibrated anthropomorphic design (β=0.38, p

Suggested Citation

  • Simon Suwanzy Dzreke & Semefa Elikplim Dzreke, 2025. "The Algorithmic Hand: Investigating the Impact of Artificial Intelligence on Service Delivery, Customer Interactions, And Efficiency," International Journal of Latest Technology in Engineering, Management & Applied Science, International Journal of Latest Technology in Engineering, Management & Applied Science (IJLTEMAS), vol. 14(6), pages 840-857, June.
    • Handle: RePEc:bjb:journl:v:14:y:2025:i:6:p:840-857
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