Real-Time Shipment Tracking through IT-Enabled Systems and Electronic Logistics Marketplaces

Background This case study illustrates the journey of a medium-sized transport firm in improving cross-organizational processes within a demand-driven supply chain through automated information exchange, connected IT-enabled systems, and the Electronic Logistics Marketplace (ELM). Objectives Both parties (carrier and manufacturer-shipper) experienced positive changes reflected through a decrease in loading and unloading waiting times, better organization of processes in the client’s warehouse, less workforce needed to handle loading and unloading, decreased workload for dispatchers in the Transport Department, better management of the COVID-19 restrictions, etc. Methods/Approach This research uses a case study approach. Within a single case study, evidence is gathered from multiple internal and external sources. A thorough case study protocol was also developed to ensure a transparent chain of evidence. Results This case study illustrates the critical role of IT-enabled information systems and ELMs in connecting cross-organizational processes to enable real-time shipment tracking. The study highlights the optimization of invoicing and document handling processes. The study also emphasizes the increased flexibility that logistics companies can achieve when equipped with real-time data. Finally, the study advocates greater investment in integrating demand-driven supply chain processes with available IT infrastructure. Conclusions This in-depth case study underscores the critical roles of process transformation and the strategic deployment of IT-enabled information in facilitating enhanced collaboration with business partners in a demand-driven supply chain.