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Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance

Author

Listed:
  • Hüsson Daniel

    (UCAM - Catholic University of Murcia, Spain)

  • Holland Alexander

    (FOM University of Applied Sciences Essen, Germany)

  • Sánchez Rocío Arteaga

    (UCAM - Catholic University of Murcia, Spain)

Abstract

The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context.

Suggested Citation

  • Hüsson Daniel & Holland Alexander & Sánchez Rocío Arteaga, 2020. "Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance," Business Systems Research, Sciendo, vol. 11(3), pages 147-166, November.
    • Handle: RePEc:bit:bsrysr:v:11:y:2020:i:3:p:147-166:n:4
    DOI: 10.2478/bsrj-2020-0032
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    More about this item

    Keywords

    intelligent personal assistant; human-computer-interface; enterprise-resource-planning; machine learning; business process; natural language processing;
    All these keywords.

    JEL classification:

    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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