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Evaluation of Business Intelligence Projects Success – a Case Study


  • Teixeira Ana

    (NOVA Information Management School, Tintas Robbialac, Lisboa, Portugal)

  • Oliveira Tiago

    (NOVA Information Management School, Lisboa, Portugal)

  • Varajão João

    (University of Minho, Centro ALGORITMI, Braga, Portugal)


Background: Many studies found in literature only focus on specific aspects of the evaluation of the success of projects, such as the criteria for evaluation; and just a few are focused on the activities for evaluating success. Objectives: The goal of the paper is to present the process for evaluating the success of Business Intelligence (BI) projects in a large company. Methods/Approach: An exploratory case study was carried out at Tintas Robbialac, SA, a Portuguese company of the paint industry. Results: The specific company approach for evaluating the success of BI projects is presented and discussed. Conclusions: The process for evaluating the success of BI, as well as the evaluation criteria, should be formally defined; and the success should be evaluated and monitored along all the project lifecycle.

Suggested Citation

  • Teixeira Ana & Oliveira Tiago & Varajão João, 2019. "Evaluation of Business Intelligence Projects Success – a Case Study," Business Systems Research, Sciendo, vol. 10(1), pages 1-12, April.
  • Handle: RePEc:bit:bsrysr:v:10:y:2019:i:1:p:1-12:n:1

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