A Comparative Analysis of Onsite and Remote Work Productivity: Evidence from an Insurance Firm

Purpose: This study examines the comparative productivity of on-site and online workers within an insurance firm. The study utilized the Technology Acceptance Model (TAM) to analyze key factors influencing workplace efficiency. Methodology: This study employed a quantitative approach with 35 surveyed employees. Statistical analysis including t-tests and correlation analyses were employed. Findings: The research highlights the impact of task completion rates, communication efficiency, and teamwork dynamics on productivity. It also revealed nuanced differences between modalities: on-site workers demonstrate superior collaboration and communication, while online workers benefit from flexibility and autonomy, consistent with previous studies. Notably, unique challenges emerge for each work setting, such as reduced spontaneity in online contexts and distractions in on-site environments. These findings align with earlier meta-analyses that emphasize the contextual nature of productivity determinants. Unique contribution to theory, practice and policy: The study underscores the importance of hybrid work models, robust digital tools, and tailored training programs to optimize organizational performance. These insights contribute to a broader understanding of effective workplace practices in the evolving insurance industry.