Quality Management: Development of a Framework for a Statistical Agency
Most large, competitive businesses recognize quality management as a distinct and necessary element of their organization al structure. Government statistical agencies, however, presently tend to achieve quality improvements using a variety of independent initiati ves rather than through an integrated quality management program. This paper addresses the application of quality management principles to a national statistical agency. The essential elements of quality management are reviewed from the perspective of a government organization. Ongoing quality initiatives at Statistics Canada are outlined and the main considerations in developing an appropriate quality management framework for Statistics Canada are described.
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Volume (Year): 11 (1993)
Issue (Month): 2 (April)
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