IDEAS home Printed from https://ideas.repec.org/a/bdy/modfin/v2y2024i1p131-144id116.html
   My bibliography  Save this article

Unleashing the power of artificial intelligence in Islamic banking: A case study of Bank Syariah Indonesia (BSI)

Author

Listed:
  • Issa Hamadou
  • Aimatul Yumna
  • Hawaou Hamadou
  • Mamadou Salieu Jallow

Abstract

This research examines the challenges and opportunities of AI integration in Islamic banks through a case study of Bank Syariah Indonesia. A qualitative method was applied using an interview approach. Four experts from the IT division of Bank Syariah Indonesia were interviewed. The results suggest that AI applications offer potential benefits such as automation, improved decision-making and efficiency, customer recommendations, and enhanced customer experience. However, the challenges of AI integration include implementation costs, cyber security risks, Shariah compliance, and ethical issues. The research recommends that stakeholders in Islamic banks invest more in cybersecurity and educate their customers about the importance and usage of AI technology. Additionally, the research suggests that the government implements policies related to the ethical regulation of AI technology. Future research should provide comparative analysis and use a mixed-method approach to better understand the challenges and opportunities of AI integration in Islamic banks.

Suggested Citation

  • Issa Hamadou & Aimatul Yumna & Hawaou Hamadou & Mamadou Salieu Jallow, 2024. "Unleashing the power of artificial intelligence in Islamic banking: A case study of Bank Syariah Indonesia (BSI)," Modern Finance, Modern Finance Institute, vol. 2(1), pages 131-144.
    • Handle: RePEc:bdy:modfin:v:2:y:2024:i:1:p:131-144:id:116
    as

    Download full text from publisher

    File URL: https://mf-journal.com/article/view/116
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bdy:modfin:v:2:y:2024:i:1:p:131-144:id:116. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Adam Zaremba (email available below). General contact details of provider: https://mf-journal.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.