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Outcomes of transitioning from in-person to virtual appointments in a child psychiatry practice

Author

Listed:
  • Krishna, Bipinchandra Hirisave

    (Mayo Clinic Health System — Southwest Minnesota Region, USA)

  • Johnson, Ryan

    (Southwest Minnesota Region, Mayo Clinic Health System, USA)

  • Anil, Gokhan

    (Mayo Clinic Health System — Southwest Minnesota Region, USA)

  • Bhandari, Pawan

    (Mayo Clinic, USA)

  • Richards, Spencer

    (Strategy Department, Mayo Clinic Rochester, USA)

  • Johnson, Christine

    (Mayo Clinic, Minnesota BioBusiness Center 8, USA)

Abstract

The COVID-19 pandemic caused a transformation in healthcare delivery at a pace never before experienced, including by the child psychiatry practice at Mayo Clinic Health System in Mankato, Minnesota. The aim of this study was to describe the outcomes of that practice’s transition from in-person to virtual care. This retrospective study comprised two groups of patients who received care in the child psychiatry practice at our institution: before COVID-19, 1 March 2019 to 28 February 2020; and after COVID-19, 1 March 2020 to 28 February 2021. We extracted data related to patient visits from the electronic health record and satisfaction data from a Medical Practice Survey given to patients after visits. Virtual visits increased by 306 per cent within a month of transitioning to virtual care and remain the main visit type for established patients. Findings from patient surveys showed substantial overall improvements in patient experiences with virtual visits, and no-show appointments decreased substantially (from up to 23 per cent to 1 per cent). This study provided data for an overview of how the COVID-19 pandemic affected a child psychiatry practice and of the positive outcomes of transitioning from 100 per cent in-person visits before the pandemic to more than 80 per cent virtual visits. The quick transition to virtual care delivery in the child psychiatry practice was a positive change for patients, families and the care team. We believe that other healthcare systems can learn from our experience.

Suggested Citation

  • Krishna, Bipinchandra Hirisave & Johnson, Ryan & Anil, Gokhan & Bhandari, Pawan & Richards, Spencer & Johnson, Christine, 2022. "Outcomes of transitioning from in-person to virtual appointments in a child psychiatry practice," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 7(1), pages 86-95, September.
    • Handle: RePEc:aza:mih000:y:2022:v:7:i:1:p:86-95
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    More about this item

    Keywords

    behavioural health; paediatrics; telemedicine; telepsychiatry;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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