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Operational readiness playbook: A go-to approach to control chaos

Author

Listed:
  • Nelson, Suzanne

    (Department of Management Engineering and Consulting, USA)

  • Barclay, Jason E.

    (Mayo Clinic, Department of Management Engineering & Consulting, USA)

  • Gray, Richard J.
  • Jasperson, Jan C.

    (Department of Management Engineering & Internal Consulting, Mayo Clinic, USA)

  • Reinschmidt, Karen J.

    (Department of Management Engineering & Internal Consulting, Mayo Clinic)

Abstract

As project leaders plan large, transformational initiatives, impacted departmental leaders are often forgotten. Operational leaders are in need of a practical, concise guide to prepare for project activities and allocate resources. The Plummer Project change management team of Mayo Clinic created a single source of timelines and tasks with links to more detailed information, termed a ‘playbook’ for operational leaders. The tool was dynamic and provided the operations-relevant project timeline, required preparedness activities and essential references. This paper analyses the format and content of this playbook to assist other organisations with the execution of complex projects. The playbook provided clarity, efficiency and cohesiveness with deep benefits to the project team and organisation.

Suggested Citation

  • Nelson, Suzanne & Barclay, Jason E. & Gray, Richard J. & Jasperson, Jan C. & Reinschmidt, Karen J., 2019. "Operational readiness playbook: A go-to approach to control chaos," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 3(4), pages 329-338, March.
    • Handle: RePEc:aza:mih000:y:2019:v:3:i:4:p:329-338
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    More about this item

    Keywords

    playbook; change management; leadership engagement; leading change;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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