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Shifts in payment strategy to support the ‘stay-at-home’ workforce during the current COVID-19 pandemic: Survey results

Author

Listed:
  • Gupta, Mahendra

    (Virgil Professor of Accounting and Management, Olin School of Business at Washington University in St. Louis, USA)

  • Palmer, Richard J.

    (Senior Lecturer of Accounting, Olin School of Business at Washington University in St. Louis, USA)

  • Brandt, James

    (Senior Research Analyst, RPMG Research Corporation, USA)

Abstract

The COVID-19 pandemic has created many unprecedented challenges to organisations. Before the pandemic, modern business practices, particularly related to administrative activities, had become highly centralised, often compartmentalised in ‘shared service’ centres. The new reality has forced organisations to make multiple changes to comply with governmental health guidelines. At the centre of these adjustments is the use of commercial card technology, a payment method well suited to emergency situations and a dispersed workforce with the flexibility to meet evolving user demands. This paper presents results from a recent survey of North American card programme administrators about how organisations have adapted and are continuing to adapt their commercial card programmes to the realities of the COVID-19 pandemic. Implications for the future of payment technology are considered.

Suggested Citation

  • Gupta, Mahendra & Palmer, Richard J. & Brandt, James, 2020. "Shifts in payment strategy to support the ‘stay-at-home’ workforce during the current COVID-19 pandemic: Survey results," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 14(4), pages 411-425, December.
    • Handle: RePEc:aza:jpss00:y:2020:v:14:i:4:p:411-425
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    More about this item

    Keywords

    commercial cards; work-from-home; COVID-19; procurement; organisational change;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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