IDEAS home Printed from https://ideas.repec.org/a/aou/nszioz/y2022i3p37-48.html
   My bibliography  Save this article

Customer service excellence as a part of management process – Customer Service Excellence Report analysis

Author

Listed:
  • Norbert Kawęcki

Abstract

The article presents problem of customer service excellence as apart of management process. By given overview of Customer Service Excellence and management process definitions the work provides methodology of study based on digital Deloitte Report from 2022. The main goal of the elaboration is to present overview statistics based on survey to provide whole range of numbers from study of customer service excellence. The methodology is based on the analysis of empirical data presented in the report and the presentation of far-reaching conclusions. The main outcomes are: self-service is rising, time to increase focus on personalization and customer care, independent and empowered customer service centers are the most effective, regional and industry variances. As a summary there is forecast for 12 months period provided by boards of international companies.

Suggested Citation

  • Norbert Kawęcki, 2022. "Customer service excellence as a part of management process – Customer Service Excellence Report analysis," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 3, pages 37-48.
    • Handle: RePEc:aou:nszioz:y:2022:i:3:p:37-48
    as

    Download full text from publisher

    File URL: https://nsz.wat.edu.pl/pdf-155320-82216
    File Function: Full text
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aou:nszioz:y:2022:i:3:p:37-48. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Michał Jurek (email available below). General contact details of provider: http://nsz.wat.edu.pl/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.