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The Impact Of Csr On Romanian Consumers’ Trust

Author

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  • Silvia Maican

    (‘BabeÈ™ – Bolyai‘ University of Cluj Napoca, Romania)

Abstract

the present article presents a small part of a doctoral research meant to determine the way the Romanian consumers perceive companies’ socially responsible activities. The aim of the present article is to emphasize the impact that companies’ socially responsible activities have on consumer trust. There were 650 questionnaires applied during September 2014 and January 2015 with the help of GoogleDocs. The collected data were analysed using SPSS software. The results show that consumers give more trust to companies that are socially responsible than to the ones that are not. In the end, this trust brings loyalty and profits to those companies, in this way, both the company and society wins.

Suggested Citation

  • Silvia Maican, 2015. "The Impact Of Csr On Romanian Consumers’ Trust," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 1(17), pages 1-8.
  • Handle: RePEc:alu:journl:v:1:y:2015:i:17:p:8
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    File URL: http://oeconomica.uab.ro/upload/lucrari/1720151/08.pdf
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    More about this item

    Keywords

    corporate social responsibility; consumers; trust; loyalty; satisfaction;

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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