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Technological Convergence: Salesforce's AI-Driven Solutions in Education and Law Enforcement Sectors

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  • Ganesh Bollina

    (Independent Researcher, USA)

Abstract

Both education and law enforcement sectors are being transformed by cloud-based customer relationship management (CRM) tools, especially through the power of artificial intelligence (AI). By connecting past systems, technological convergence helps public sectors solve long-lasting challenges and boost sharing among stakeholder groups and the organization’s efficiency. AI technology in schools offers students unique educational paths, helps catch problems early and aids with administrative tasks so more students succeed. The use of unified case management systems, better tools for engaging citizens and data support for decisions helps law enforcement improve relationships with the community and makes use of resources more efficiently. Such new methods of implementation make it possible for different institutions to work more together which could lead to new ways of organizing government functions in the long run. Greater sophistication in implementing can greatly impact fairness and trust which calls for more attention to both ethics and the right rules.

Suggested Citation

  • Ganesh Bollina, 2025. "Technological Convergence: Salesforce's AI-Driven Solutions in Education and Law Enforcement Sectors," Journal of Computer Science and Technology Studies, Al-Kindi Center for Research and Development, vol. 7(6), pages 456-464, June.
    • Handle: RePEc:alk:jcsts0:v:7:y:2025:i:6:id:9996
    DOI: 10.32996/jcsts.2025.7.6.53
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