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Data Privacy in E-commerce: Balancing Personalization with Customer Trust

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  • Harsha Koundinya Cheruku

    (Fuqua School of Business, USA)

Abstract

The evolving landscape of e-commerce has created a complex intersection between personalization and privacy, necessitating a delicate balance between enhanced user experience and data protection. This comprehensive exploration delves into the fundamental aspects of data privacy in digital retail, examining how organizations can implement effective personalization strategies while maintaining robust privacy standards. The discussion encompasses critical elements including data minimization practices, consent management frameworks, and transparency initiatives that foster consumer trust. The implementation of sophisticated data governance frameworks alongside privacy-preserving technologies demonstrates how businesses can achieve optimal personalization while adhering to evolving regulatory requirements. Through examining real-world applications and emerging trends, the content illuminates practical strategies for maintaining customer trust while delivering personalized experiences. The integration of advanced technologies, coupled with growing consumer privacy awareness, shapes future considerations for privacy-conscious e-commerce operations, highlighting the importance of balancing innovation with ethical data practices.

Suggested Citation

  • Harsha Koundinya Cheruku, 2025. "Data Privacy in E-commerce: Balancing Personalization with Customer Trust," Journal of Computer Science and Technology Studies, Al-Kindi Center for Research and Development, vol. 7(5), pages 680-687, May.
  • Handle: RePEc:alk:jcsts0:v:7:y:2025:i:5:id:9856
    DOI: 10.32996/jcsts.2025.7.5.75
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