Analyzing Supporting and Inhibiting Factors in the Optimization of E-Government in Pontianak City

This study investigates the potentialities and challenges of e-government optimization in Pontianak City, Indonesia, amidst the pressing demands for efficient and quality public services fueled by globalization. Despite the increased adoption of technology and the high penetration of internet and mobile devices in Pontianak, the implementation of e-government remains suboptimal, contributing to weak governance and limited public services. Employing a qualitative research method with a descriptive approach, this study systematically explores the tangible, intangible, and highly intangible challenges inhibiting e-government optimization, such as inadequate IT infrastructure, financial constraints, limited human resource capabilities, and a lack of standardization and integration in content development. However, the presence of regulations, implementing institutions, and advancements in developer competence in content development emerge as supporting elements for e-government realization. Furthermore, the study identifies connectivity issues, low technological literacy, and insufficient budgets as critical roadblocks. The findings underscore the necessity for multifaceted and comprehensive strategies to overcome the identified barriers and unlock the full potential of e-government in enhancing governance and public service delivery in Pontianak and similar settings, thereby contributing to the literature on e-government and offering valuable insights for stakeholders and policy-makers aiming to foster digital era governance.