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Impact of Digital Governance Initiatives on Citizen Participation in Institutional Processes: A Case Study of the Citizens App of Ghana Gov

Author

Listed:
  • Racheal Amoah

    (Valley View University)

  • Peter Agyekum-Boateng

    (Valley View University)

  • Fredrick Amakye

    (University of Ghana)

  • Evans Ocansey

    (Valley View University)

Abstract

Digital governance is changing the dynamics between citizens and their governments. Initiatives in digital governance, like Ghana’s Citizens App, strive to boost citizen involvement and enhance the delivery of public services. This research evaluates the influence of the Ghana Gov Citizens App on citizen participation and service efficiency, utilising a cross-sectional survey method with 310 valid responses collected from the Greater Accra Region. The study applies the Technology Acceptance Model (TAM) to analyse accessibility, engagement, and perceived effectiveness. Key results indicate that 55.16% of participants have downloaded the app, with higher rates of adoption among males (51.90%) and users in the middle age group (50.00% for those aged 25–34). Educational levels also affected usage, as users with secondary education (56.9%) and Master’s degree holders (61.7%) demonstrated greater engagement. The app's ease of downloading showed a strong correlation with the frequency of use (r = 0.433, p

Suggested Citation

  • Racheal Amoah & Peter Agyekum-Boateng & Fredrick Amakye & Evans Ocansey, 2026. "Impact of Digital Governance Initiatives on Citizen Participation in Institutional Processes: A Case Study of the Citizens App of Ghana Gov," Journal of Business and Management Studies, Al-Kindi Center for Research and Development, vol. 8(3), pages 10-19, February.
    • Handle: RePEc:alk:jbms00:v:8:y:2026:i:3:id:11963
    DOI: 10.32996/jbms.2026.8.3.2
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