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Organizational Values as Indicators of Organizational Commitment in selected BPO Companies in Metro Manila

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  • Jonas Alexis Tagorda

    (Far Eastern University (Business Administration Department, Institute of Accounts, Business and Finance, Manila, Philippines); Pamantasan ng Lungsod ng Maynila (Human Resource and Operations Management Program, College of Business Administration, Manila, Philippines))

Abstract

The purpose of the study is to analyze the connection between organizational values and organizational commitment in the Philippine Business Process Outsourcing (BPO) setting. Organizational values were represented by the McDonald and Gandz taxonomy of values while organizational commitment was conceptualized in three forms: affective, normative and continuance commitment. The study was done through employees from selected BPO companies in Metro Manila. The results of the correlation analysis revealed that all the values sets are positively correlated with the three components of commitment, with human relations and open system values having the highest correlations. Meanwhile, regression analysis was also conducted, and the results found that human relations values significantly predicted affective commitment while open system values significantly predicted both affective and continuance commitment. The study recommends that companies should actively promote human relations values or open system values in their workplaces because these values can influence the organizational commitment of employees.

Suggested Citation

  • Jonas Alexis Tagorda, 2025. "Organizational Values as Indicators of Organizational Commitment in selected BPO Companies in Metro Manila," Journal of Business and Management Studies, Al-Kindi Center for Research and Development, vol. 7(2), pages 207-223, March.
    • Handle: RePEc:alk:jbms00:v:7:y:2025:i:2:id:9004
    DOI: 10.32996/jbms.2025.7.2.14
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