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Perceived Risk of Covid-19 and Trust on m-Health Transaction Intention

Author

Listed:
  • Fauzia Nur Laili

    (Faculty of Economics and Business, Sebelas Maret University, Indonesia)

  • Lilik Wahyudi

    (Faculty of Economics and Business, Sebelas Maret University, Indonesia)

Abstract

The purpose of the study is to determine the impact of trust antecedents on the intent of transactions in mHealth applications. The antecedents of trust included perceived ease of use, perceived usefulness, perceived quality, perceived safety, and perceived Covid 19 risks. Perceived risks of COVID19 were also examined for moderating effects on the relationship between trust and m-Health transaction intention. The study used a quantitative method with a survey approach. Our surveys are distributed online via the Lime Survey app. 253 respondents responded to the questionnaire according to the criteria. Results showed that the antecedents that had a significant impact on trust were perceived usefulness (P = 0.012), perceived quality (P = 0.002), and perceived safety (P = 0.000). On the other hand, the perceived ease of use (P = 0.566) and the perceived risk (P = 0.871) did not significantly affect trust. Trust (P = 0.000) and perceived risks of COVID19 (P = 0.011) directly affect m-Health transaction intention. The study also found that the perceived risk of COVID19 did not impact the consumer trust in m-Health but directly impacted transaction intention.

Suggested Citation

  • Fauzia Nur Laili & Lilik Wahyudi, 2021. "Perceived Risk of Covid-19 and Trust on m-Health Transaction Intention," Journal of Business and Management Studies, Al-Kindi Center for Research and Development, vol. 3(2), pages 231-240, June.
    • Handle: RePEc:alk:jbms00:v:3:y:2021:i:2:id:2449
    DOI: 10.32996/jbms.2021.3.2.24
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