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The Effect of Training, Motivation and Internal Communication on the Performance of Employees at Jordanian Islamic Banks

Author

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  • Noor Firdoos Jahan

    (Professors, R. V. Institute of Management, #CA-17, 26th Main, 36th Cross, 4th ‘T’ Block, Jayanagar, Bengaluru - 560041, Karnataka, INDIA)

  • MOUFAQ YOUSEF DHIFALLAH ALLAYMOUN

    (Research Scholar, ISBR Research Centre, #.107, Near, Infosys Drive, Electronics City Phase 1, Bengaluru - 560100, Karnataka, India (Mysore University))

Abstract

Training and development of employees, internal communications, and Motivation are the main components of internal marketing in Islamic banks in the Hashemite Kingdom of Jordan. The study aimed to evaluate internal marketing practices in Islamic Banks in Jordan through a modified questionnaire. An overall of 500 respondents’ questionnaire was analyzed by utilizing PLS. Relationships of variables in the proposed model and scale characteristics were analyzed using smart PLS. The findings of the present study show that there are significant links between (Training and development of employees, internal communications and Motivation) and employee’s performance. Based on the results, internal marketing practices have linkages and impact on employees’ performance. Depending on the findings of the study, several suggestions were offered, which will assist decision-makers in recognizing the most prominent elements of internal marketing that can enhance employee performance as the days went by. Also, other challenges and issues for future research were presented.

Suggested Citation

  • Noor Firdoos Jahan & MOUFAQ YOUSEF DHIFALLAH ALLAYMOUN, 2020. "The Effect of Training, Motivation and Internal Communication on the Performance of Employees at Jordanian Islamic Banks," Journal of Business and Management Studies, Al-Kindi Center for Research and Development, vol. 2(2), pages 16-23, October.
    • Handle: RePEc:alk:jbms00:v:2:y:2020:i:2:id:525
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