IDEAS home Printed from https://ideas.repec.org/a/air/journl/v4y2017i6p611.html

Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province

Author

Listed:
  • Esmaeel Amini
  • Mohammad Dalmanpoor
  • Fatemeh Aghajanloo

Abstract

Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. For doing so, six hypotheses were tested. The research statistical population consisted of 135 individuals. The research sample size was 100 individuals chosen via Cochran formula (limited population). The data were collected by a standard questionnaire including 27 items with six scales. The questionnaires were distributed among 100 managers and employees of the mentioned banks. The research main variables factors were identified by exploratory factor analysis and then the hypotheses were evaluated by Lisrel software using structural equations modeling. The results showed a positive impact of total quality management in Mehr-Egtesad Bank and Saderat Bank confirmed by previous research results.

Suggested Citation

Handle: RePEc:air:journl:v:4:y:2017:i:6:p:611
DOI: 10.5281/zenodo.17516703
as

Download full text from publisher

File URL: https://www.ijmae.com/article_115027_78d96b10b9926e9d5f7d32027d0ec1d1.pdf
Download Restriction: no
File URL: https://libkey.io/10.5281/zenodo.17516703?utm_source=ideas
LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
---><---

More about this item

Keywords

;
;
;

Statistics

Access and download statistics

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:air:journl:v:4:y:2017:i:6:p:611. See general information about how to correct material in RePEc.

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

We have no bibliographic references for this item. You can help adding them by using this form .

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Behzad Hassannezhad Kashani (email available below). General contact details of provider: https://www.ijmae.com/ .

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.