IDEAS home Printed from https://ideas.repec.org/a/aii/ijcmss/v3y2012i2p46-50.html
   My bibliography  Save this article

Quality of Service Provided by HR Function in it Industry: An Empirical Study of IT & ITES Organizations in Pune City, India

Author

Listed:
  • Mohsin R. Shaikh

    (Department of Management Studies SKN College of Engineering, Pune, India)

Abstract

The Human Resource function has evolved over the years from the labour officer, to the personnel officer, personnel manager and the human resource manager of today. The change in terminology also suggests a change in the objectives and boundaries of the function. This has led to the emergence and increase in the use of the term strategic human resource management (SHRM). The Indian economy has been witnessing a growth in the contribution of the service sector to the GDP. The service sector now contributes more than fifty percent to the GDP of the country. Due to its very nature the service sector is highly dependent on its human resources. Among the service sector the information technology (IT) sector has become one of the fastest growing industries in India. The current study aims to empirically study the quality of services provided by the HR function using Ulrich’s HR role assessment questionnaire surey in select IT and ITES organizations in Pune city in India.

Suggested Citation

  • Mohsin R. Shaikh, 2012. "Quality of Service Provided by HR Function in it Industry: An Empirical Study of IT & ITES Organizations in Pune City, India," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 3(2), pages 46-50, May.
    • Handle: RePEc:aii:ijcmss:v:3:y:2012:i:2:p:46-50
    as

    Download full text from publisher

    File URL: http://scholarshub.net/index.php/ijcms/article/view/324/315
    Download Restriction: no
    File URL: http://scholarshub.net/index.php/ijcms/article/view/324
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aii:ijcmss:v:3:y:2012:i:2:p:46-50. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mr. Asif Anjum (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.