Modeling a Sustainable Framework on Human Capacity Development of Selected Commercial Banks in Cameroon

Human capacity development is a vital predictor of workers’ performance. Though limited scholarly attention has been devoted to this subject within the context of Cameroon, this study is geared towards modelling a sustainable framework on human capacity development of selected commercial banks in Cameroon. The research is qualitative case study design supported by the philosophies of subjectivism ontology and interpretivism epistemology covering ten (10) focus group involving thirty (30) employees sampled purposively from five commercial banking institutions in Cameroon. Data was sourced via in-depth-interviews and analysed using grounded theory. The validation of the analysis was supported by the concept of theoretical saturation involving open coding, axial coding and selective coding processes. The study revealed that seminars, education and coaching programs explained human capacity development structures in Cameroon commercial banks while; effectiveness and efficiency were identified benefits of human capacity development programs. Major constraints relate to language, time and financial supports. In order to improve on human capacity development, the study opined the needs for financial benefits and facilitation after training. This study recommends that an effective human capacity development program should incorporate both internal and external programs with specific attention on: seminars, education and coaching. Provision for linguistic, financial and time resources must be integrated. Lastly an effective training process must be sustainable for both the trainees and the bank.