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Organizational Factors Impact about Touristic Services Consumer Satisfaction

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  • Carmen Babaita

    (Universitatea de Vest Timisoara)

Abstract

Touristic activity constitutes, through the organizational and through the quality of the services offered, one of the signs of economic and socio/cultural development of a country. This could became for Romania one of the fundamental and strategic point of economic growth that lies behind the growth of other activity sectors, not only the touristic ones. This paper attempts to provide to those who are interested, a study upon the bound that exists between the customer’s satisfaction, and the satisfaction of the employees which are part of an identical structural organization (in our case three star hotels). The aim of this paper is to analyze various organizational factors affecting hotels units located in Timisoara and the modality through which these influences the attitude and the clients¢ degree of satisfaction.

Suggested Citation

  • Carmen Babaita, 2006. "Organizational Factors Impact about Touristic Services Consumer Satisfaction," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania - AGER, vol. 3(3(498)), pages 91-96, May.
    • Handle: RePEc:agr:journl:v:3(498):y:2006:i:3(498):p:91-96
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    Cited by:

    1. Aurelian BALUTA & BELOUS Mădălina & Bogdan MASTALIER MANOLESCU, 2017. "Health And Managerial Issues Applied In Food Industry In Romania," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 4(1), pages 49-56, October.

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