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Identification of Key Operational Risk Indicators for Banks


  • Andrea Saayman
  • Paul Styger
  • Ja'nel Esterhuysen

    () (North-West University)


The aim of this article is to indetify what operational risk in banking institutions entails and to identify the various firm-wide key operational risk indicators in a typical South African retail bank. This article includes both internal and external operational risk events in the definition of operational risk. To indentify firm-wide operational risk indicators, questionnaires were completed by managers of the different divisions of a South African bank. The exploratory factor analysis identifies three factors, or categories of risk indicators, namely firm-wide employee risk indicators, firm-wide system risk indicators and firm-wide business control risk indicators.

Suggested Citation

  • Andrea Saayman & Paul Styger & Ja'nel Esterhuysen, 2004. "Identification of Key Operational Risk Indicators for Banks," The African Finance Journal, Africagrowth Institute, vol. 6(2), pages 1-20.
  • Handle: RePEc:afj:journl:v:6:y:2004:i:2:p:1-20

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    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty


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