Document Management vs. Knowledge Management

Most large organizations have been investing in various disconnected management technologies during the past few years. Efforts to improve management have been especially noticeable over the last 18-24 months, as organizations try to tame the chaos behind their public internet and internal intranet sites. More recently, regulatory concerns have reawakened interest in records management, archiving and document management. In addition, organizations seeking to increase innovation and overall employee efficiency have initiated projects to improve collaborative capabilities. With business models constantly changing and organizations moving to outsourced solutions, the drive towards improving business processes has never been greater. Organizations expect outsourcing to streamline business processes efficiently and effectively if they are to achieve rapid payback and return on investment (ROI). This is where workflow, document management and knowledge management can support the in-house and outsourced business process improvements that help CEOs gain the business benefits they seek in order to remain competitive. We will show how processes can be improved through workflow, document management and knowledge management.